FAQ

Frequently Asked Questions

PLATFORM QUESTIONS

What do I get access to on M/BODY Online?

Our online platform gives you access to a growing library of diverse workouts. You can customize your experience based on your needs, and new videos are added every week. Your subscription includes 10min - 60 min options and LIVE classes with Marnie every Tuesday & Saturday at10 am PST (these classes are also recorded and added to the catalog in case you can't make it). All content is available on-demand so you can Sculpt Sweat Stretch & Connect anytime, anywhere.

Do you offer a trial period?

We totally understand you wanting to try it before you buy! We currently don't offer a trial period but once you create an account and click on each video you can watch the trailer to get a feel for what the workout will be like! 

What type of workout do you offer?

Marnie's method is an energized, balanced, fullbody workout that’s adaptable to every level of fitness. You will experience elongating sculpt, uplifting cardio, and deep flexibility training. The focus is on form, fun, and mindfulness. Marnie works barefoot to improve posture and alignment through your entire kinetic chain but of course, shoes are always optional if that's better for you. Movements are choreographed to badass beats and no previous dance or barre experience is required.

How many calories do I burn?

We don’t focus on caloric output instead we believe in wellness that is much more powerful than numbers. You will experience intense cardiovascular intervals (which evoke fat burning), full body muscular conditioning (that will provide and a metabolic lift hours after you complete our workout), and deep purposeful stretches that will help you repair, mobilize and elongate.

Will this workout make my thighs bigger?

No! Our unique choreography is designed to create a balanced musculature throughout your entire body. When practiced regularly you will lean out all over. That being said, if this is a new experience for you and you tend to build tissue quickly, within the first month your muscle development may outpace your fat loss. If this occurs, don’t get discouraged! You are on the right path. We encourage you to stay committed. Within three months, your body will recalibrate into a healthier, more equalized system.

So what is this? Yoga? Dance? Pilates? Barre?

All of the above! Our method is a full body workout that strategically infuses all of those disciplines into one. Our class is designed to be a holistic approach to wellness giving you a mind/body/soul experience. You will Sculpt, Sweat & Stretch in each workout! Do your live classes catalog after they go live?

Do your LIVE classes catalog?

Yes! Your subscription will give you access to our LIVE classes in real-time as well as on-demand shortly after filming completes. All classes are saved to our catalog so you can access them as often as you'd like anytime anywhere. If you don't have a subscription, no worries, you can rent all of our videos for $20 for 48 hours. 

How do I watch your live classes in real-time?

1) On the 'VIDEOS' page, scroll down to the bottom and click on the Upcoming Live Classes category. 

2) Look for the specific date and click on the video/date you want.

3) You will see a countdown pop up. 

4) When it's time for the LIVE class to start, just refresh your browser and press play. If for any reason you don't see Marnie right away, simply refresh again and she should appear!

If you have any questions, you can email hello@mbodyla.com for further help. 

BILLING AND ACCOUNT QUESTIONS

How do I reset my password?

On the login page, click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.  

How do I change my password?

Once signed into your account, you can change your password by clicking My Account or Dashboard from the top navigation menu. Select Password and update your password.  

How do I update my billing information?

Once signed into your account, you can update your billing information by clicking My Account or Dashboard from the top navigation menu. Select Billing and update your billing information.  

How do I cancel my recurring subscription?

Once signed into your account, you can cancel your recurring subscription by clicking My Account or Dashboard from the top navigation menu. Select Billing and locate your subscription plan at the bottom of the page.  Click Change Plan and Cancel Membership. Your membership will be canceled and your access will be removed at the end of your current payment period.  

My credit card is being declined. Why is that?

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied. 

I was gifted a gift card do I need to put my credit card information in to redeem it?

At this time the system requires subscription plans to have a credit card on file even if you have a gift card available to use. Once you input the gift card it will remove the amount of the gift card off of the total and then you will add your credit card. If you have any questions or need help redeeming your gift card you can reach out to hello@mbodyla.com for further assistance. 

PLAYBACK QUESTIONS

My video does not playback smoothly. How can I fix this?

Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers.  

Can I watch videos using Chromecast and AirPlay?

Yes!  Both Chromecast and Airplay are compatible with our site.  

To use Chromecast: Locate the Chromecast icon in the bottom right corner of the video you want to cast.  Click the icon and select the correct Chromecast from the pop-up in your browser.

To use AirPlay: Open the video on your apple device and click the AirPlay icon in the bottom left corner.  

Can I watch videos on my TV without using an app?

Yes. By connecting your laptop directly to your TV with an HDMI cable, you will be able to watch videos from our site on your TV.  

Can I watch videos on my phone or tablet without using an app?

Yes. Our website adapts to phone and tablet browsers so you can watch our content anywhere!  

Which browsers are supported?

While we recommend using the latest version of Google Chrome, we also support Firefox and Safari browser released within the last five years.  You may experience playback issues when using an out of date browser or any version of Internet Explorer.